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Marley Reilly
Productivity at Meta
Marley Reilly is a seasoned professional with expertise in B2B SaaS, EFSS, content collaboration, advertising, social media, customer success, client management, CRM, team management, post-sale management, change management, key accounts, strategic accounts, global accounts, big data, and analytics.
Marley's educational background includes a B.A. in Psychology from Colby College, with additional studies in Change Management at UC Berkeley Extension and at The Thacher School.
Marley Reilly has held various significant roles in renowned organizations, including Manager of Productivity Applications at Meta, Enterprise Customer Success Sr. Manager at Quip and Salesforce Anywhere in Salesforce, and Customer Success Team Lead and Manager at Dropbox. Marley also has experience in roles such as Account Supervisor at AKQA and Venables Bell and Partners, Account Manager at Venables Bell and Partners, Account Executive at McCann Worldgroup, Assistant Account Manager at Goodby, Silverstein and Partners, and Assistant Account Executive at Grey Group.
Highlights
Sometimes the universe pushes you to reinvent yourself and manifest what’s next. It’s time for a professional reinvention as #metalayoffs have sent me into a new career chapter.
The past few weeks post-layoff haven’t been easy. Like thousands of others, I’ve been riding a very long wave full of uncertainty, loss of control, and moments of despair.
Ironically, the silver lining for me has been the sense of unmooring itself. It has helped me re-focus on the worth of my life and relationships, not just my work. It hasn’t been all light and epiphany, but I try to keep coming back to the moments of reflecting on what really matters.
I’ve also started to embrace feeling open and curious about new paths – and revisiting old ones. I've had so many conversations with friends, peers and leaders that have kicked open doors to new roles and industries in surprising ways. A future of my own design feels tenable thanks to these generous and supportive people. I can’t wait to have more of these chats and make new connections.
I depart Meta with love and admiration for my OG Facebook family with whom I built so much: Andrea T., Daniel Min, Jennifer Passapera, Araceli Delgadillo, Oladimeji Fatunla, Clyde Thompson, Nazareth Vartanian, Peter Christianson, Eddie Kirschenbaum, Olivier Desmet, Dr. Matt Purkeypile, Aanchal L., and so many others. Don’t you dare be strangers.
Up next: I’m looking for Customer Success and GTM leadership roles at transformative companies where I am balancing being in the trenches with my clients, building alongside and coaching a tight team, and designing meaningful building blocks for rapid company and customer growth.
I’d appreciate:
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Introductions to innovative Customer Success and GTM startup leaders to build my community and explore new industries and products.
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Outreach from anyone in Customer Success leadership who are in the process of or have successfully navigated the current job market in search of a role. What has worked for you? Let’s compare notes and help each other!
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Please share this post with your network, and in particular, CS and GTM folks to help spread the news that I’m #opentowork
Onward!
#customersuccess #leadership
