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Matt Collier
Customer Focused Executive - Head of Customer Success and Customer Revenue, Digital Experience @Adobe
Professional Background
Matt Collier is a highly accomplished Customer Success, Sales, and Operations executive renowned for his ability to lead high-performing, customer-oriented teams. His career is marked by a strong commitment to creating strategic vision and driving organizational change, helping companies achieve their objectives with remarkable efficiency. Matt has developed significant expertise in optimizing go-to-market models, scaling post-sales customer engagements, and fostering a team-based culture that prioritizes customer centricity and revenue growth.
Throughout his professional journey, Matt has held several notable positions in prominent organizations, most recently serving as a Senior Director of Customer Success at Adobe. Prior to this role, he was Vice President of Customer Success at Marketo, an Adobe Company, where he made substantial contributions to customer engagement strategies and team performance. His strategic acumen and leadership skills not only enabled Marketo to enhance its customer engagement processes but also played a crucial role in scaling their business to meet growing customer demands.
His career in customer success and sales management began at Meltwater Group, where he climbed the ranks from Sales and Customer Success roles to Managing Director. His tenure at Meltwater was instrumental in developing his skills in client relations and customer engagement, equipping him for the challenges he would later face in his leadership roles. His rich history of working with diverse clients and stakeholders across various trading sectors has solidified his reputation as a trusted advisor and thought leader in customer success practices.
Beyond his corporate experience, Matt’s educational background has significantly shaped his understanding of international relations and business law, giving him a unique perspective that he applies in his professional roles. He has studied at prestigious institutions, including the University of Miami and the University of California, Berkeley, which has further enriched his strategic thinking and decision-making abilities.
Education and Achievements
Matt holds a Bachelor's degree in International Relations and Business Law from the University of Miami, which laid the foundation for his understanding of global business operations and legal frameworks. His commitment to furthering his education is evident by his pursuit of advanced studies at Berkeley Executive Education at the University of California, Berkeley, a program that focuses on equipping leaders with the tools needed to drive organizational success in complex business environments. Additionally, Matt has broadened his global perspective through his Study Abroad program at the University of Oxford, which has provided him with valuable insights that he applies in his interactions with an international client base.
His educational pursuits demonstrate a lifelong commitment to learning and professional development, positioning him as an industry leader who is well-versed in the intricacies of customer success and operational strategy.
Organizations
Matt has an impressive résumé characterized by significant roles across various reputable organizations, reflecting his versatility and capability in driving results. He has been a key player at Adobe, where he has shaped customer success initiatives as a Senior Director. Prior to this, his tenure at Marketo enabled him to hone his skills in customer relationship management and engagement strategies across different levels of the organization, heavily influencing customer retention and satisfaction policies.
Furthermore, Matt currently serves as a Board Member at Triage Cancer, where he leverages his executive expertise to support the organization's mission and broaden its outreach and effectiveness. His commitment to customer success extends beyond corporate walls, reflecting his understanding of the importance of community engagement and support.
His extensive experience also includes significant leadership roles at Meltwater Group, where he began as an English Teacher before swiftly transitioning into Sales and Customer Success positions. His unique blend of teaching experience, business development acumen, and client relations expertise has fueled his success in every role he has pursued. Matt's journey is a testament to his adaptability and passion for delivering customer value.
Achievements
Over the course of his illustrious career, Matt Collier has received accolades and recognition for his contributions to customer success and operational excellence. Under his leadership, the teams he has directed have consistently achieved targets and exceeded performance expectations, demonstrating a clear commitment to customer-centric strategies.
Not only has he played a pivotal role in scaling post-sales customer engagements, but he has also been instrumental in optimizing the go-to-market model at every organization he has been part of, leading to enhanced organizational performance and customer satisfaction. His strategic initiatives have translated into tangible revenue growth, ensuring that customer needs are met while optimizing resources effectively.
Through his executive leadership, Matt has fostered a culture of collaboration and teamwork within organizations, generating a positive work environment that emphasizes the importance of shared goals and customer focus. His ability to inspire and mentor those around him reflects his dedication to professional development, ensuring that the next generation of leaders are well-prepared to tackle the challenges of the dynamic corporate landscape.
In conclusion, Matt Collier's solid background in customer success, sales, and operations, supported by his exemplary education and unwavering commitment to stakeholder engagement, marks him as a distinguished leader in his field. His experiences and achievements underscore the importance of strategic thinking, customer orientation, and community involvement, all of which define his professional ethos and approach to achieving excellence in every endeavor.
Highlights
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.