Sign In

Maurice Lopes

Manager, Global Customer Success - Contact Center Business Unit

Maurice Lopes is a visionary professional with over 20 years of experience in inbound/outbound contact center management for Fortune 500 companies.

He is the founder of Be Bold LLC, a company that helps organizations in the United States, Philippines, and Malaysia optimize their business processes through assessments and recommendations.

Mr. Lopes played a key role in launching IAC Applications' first contact center in the Philippines, resulting in significant increases in headcount, customer retention, and employee retention.

His core competencies include process automation, vendor management, strategic planning, offshore outsourcing, team leadership, and process improvement.

He holds certifications in Six Sigma Green Belt and has a Bachelor's degree in Technical Management.

Throughout his career, Maurice has held leadership positions at top companies like Cisco, IAC, Time Inc., and ADP, where he demonstrated exceptional results in customer service metrics and operational efficiency.

Highlights

Dec 4 · pwc.com
American Airlines transformed treasury operations: PwC
Jun 29 · springermedizin.de
Advances in Therapy 7/2024 | springermedizin.de
[PDF] Providence Police Department 2023 ANNUAL REPORT
Jun 4 · blogs.cisco.com
Best of the Best: Cisco Customer Advocate Awards: Americas 2024 ...
Global Impacts of Western Diet and Its Effects on Metabolism and ...

Related Questions

What are Maurice Lopes' main responsibilities at Cisco?
How long has Maurice Lopes been with Cisco?
What is Maurice Lopes' background before joining Cisco?
Has Maurice Lopes received any awards or recognitions in his career?
What are some notable projects Maurice Lopes has worked on at Cisco?
Maurice Lopes
Maurice Lopes, photo 1
Maurice Lopes, photo 2
Add to my network

Location

Dallas-Fort Worth Metroplex