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Justin Marty

Optimizing Contact Center Performance

Justin Marty is a seasoned professional with over 25 years of experience in worldwide contact center management, focusing on workforce management, optimization, and operational performance in large-scale, multi-site enterprises. He currently serves as the Director of Business Analytics and Technology Enablement at TELUS International, a role he has held since February 2024. Prior to this, he was the Director of Workforce Management at TELUS International for six years. His career also includes leadership roles at TD Ameritrade and Stream Global Services, where he specialized in resource planning and operational excellence.

Justin is skilled in Lean Six Sigma principles, change management, and talent development. He is based in the Springfield, Illinois Metropolitan Area and is recognized for his process- and data-driven approach to solving complex operational challenges.12

Highlights

Aug 9 · linkedin

I'm searching for an experienced WFMer to join me as US country leader. This is a multi-site role that spans several accounts in a mix of global, regional, and local operations.

The team needs a builder with interest in the development of staff, tools, and processes. Our stakeholders need an expert with creative solutions and effortless explanations of complexity. TELUS International needs an influencer with a cross-functional viewpoint. I need a practitioner with tactical expertise who can readily turn ideas into results.

Please take a look. Give it some thought. Reach out and ask a question. Let me know that you've applied and I'll make sure your resume reaches me.

Mar 27 · linkedin

Looking forward to sharing my inner WFM geek at the ICMI spring conference. Many thanks to my co-presenter Mike Soucie for joining me for this encore presentation.

Related Questions

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What strategies does Justin Marty use to optimize contact center performance?
Justin Marty
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Location

Springfield, Illinois Metropolitan Area