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Mauricio Lima

Sr. Manager Customer Experience / Support / Success / Relationship - 2º & 3º Sectors

Mauricio Lima is a dedicated executive with over 30 years of experience in Customer Services and Post-Sales Support, having held various management roles.

He also has a successful entrepreneurial background in Marketing and Demand Generation from 2015 to 2019, reshaping Service Delivery structures and managing a wide range of services.

His expertise includes Help Desk management, Field Services, Remote Services, Installation, Break & Fix, parts stock management, call center operations, pre-Sales support, customer interactions, service presentations, cost and price calculation, negotiation with 3rd party providers, KPI implementation, process improvement, Customer Experience enhancement, SLA management, NPS implementation, and Services Cost vs. Quality control.

Mauricio holds a diverse educational background including an MBA in Master Customer Experience, Non-Governmental Organizations Management, Executive MBA in Project Management, Post Grad in Services Marketing, Bachelor's degree in Computer Science, and Técnico em Telecomunicações.

With his entrepreneurial mindset, Mauricio is well-equipped to drive organizations towards success in customer management.

His professional experience includes roles such as LATAM Escalation & Customer Success Manager at MicroStrategy, Company Owner at F27 Aceleração de Vendas, Sr. Service Manager at B2X Care Solutions, Sr. Service Relationship Manager at BT Global Services, Technical Services Manager at Stryker, and various management positions at Dell, Avaya, EMC, Novell, and IBM.

Highlights

Oct 11 · The New York Times
Ukraine has some breathing space on military aid, but other assistance may be a greater worry. - The New York Times
Ukraine has some breathing space on military aid, but other assistance may be a greater worry. - The
U.S. Aid to Ukraine, and When It Might Run Out, Explained - The New York Times
U.S. Aid to Ukraine, and When It Might Run Out, Explained - The New York Times
Mauricio Lima
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Location

São Paulo, São Paulo, Brazil