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Meredith Schulz

Sr. Conversation Design Manager at LivePerson

Meredith Schulz is the Senior Conversation Design Manager at LivePerson, a role she has held since November 2020. In this position, she has significantly expanded the company's conversation design team from three to twelve members, demonstrating her expertise in scaling design practices effectively.14 Her work focuses on creating user-friendly conversational experiences across various platforms, leveraging her extensive background in user experience (UX) and product marketing.

Professional Background

Meredith has over 15 years of experience collaborating with product and engineering teams to enhance user engagement. Before joining LivePerson, she served as the VP of User Experience and Engagement at Mio, where she oversaw the development of user-facing conversational experiences for applications like Slack and Microsoft Teams.3 She has also held various marketing and UX roles in different companies, contributing to her deep understanding of conversational design and user interaction.

Contributions and Initiatives

At LivePerson, Meredith has been instrumental in developing a robust conversation design system that emphasizes best practices in documentation, governance, and team dynamics. She actively engages with the broader community as a Meetup Co-Organizer for the Conversational Collective, where she helps facilitate discussions on generative AI and conversational UX.3 Her insights on integrating large language models (LLMs) into design processes reflect her commitment to advancing the field of conversation design.2

Education

Meredith holds a Bachelor of Science in Advertising from The University of Texas at Austin, which laid the foundation for her career in marketing and user experience.3

In summary, Meredith Schulz is a seasoned professional in conversation design, known for her leadership at LivePerson and contributions to the field through community engagement and innovative design practices.

Highlights

Aug 19 · vux.world
Scaling a conversation design practice with Meredith Schulz, Sr ...
Scaling a conversation design practice with Meredith Schulz, Sr ...
Scaling a conversation design practice with Meredith Schulz, Sr ...

Related Questions

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How does Meredith Schulz integrate large language models into the conversation design process?
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Meredith Schulz
Meredith Schulz, photo 1
Meredith Schulz, photo 2
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Location

Austin, Texas, United States