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Ccxp Michael Manfredo

Senior Principal of Customer Experience, "This Is CX" Podcast Co-host, and Certified Customer Exp. Professional (CCXP)

Michael Manfredo is a Senior Principal at West Monroe, specializing in customer experience (CX) strategy.1 He helps organizations build competitive advantage by improving customer experience as a business strategy.13 Michael's expertise includes:

  1. Combining customer data and research methods to identify pain points and improvement opportunities in existing customer experiences.1
  2. Implementing people, process, and technology best practices to deliver better experiences tied to key business outcomes.1
  3. Bringing a strategic and human-centered approach to solving complex customer experience issues.1

Michael is a member of the Customer Experience Professionals Association and produces and cohosts the "This is CX" podcast, which has over 50 episodes focused on customer experience.1 He has been interviewed for industry reports, such as Forrester's "Build The Right Bridge Between EX And CX Management" trends report.2

Outside of work, Michael enjoys annual visits to Disneyland to learn from one of the "CX greats".1 He lives in the western suburbs of Chicago with his family.1

Highlights

70 Best Customer Experience Podcasts - Feedspot Blog
Sep 17 · westmonroe.com
Data & Technology | Digital Strategy Consulting - West Monroe
Jul 8 · westmonroe.com
West Monroe executives interviewed for independent research firm's ...

Related Questions

What are some key takeaways from Michael Manfredo's podcast "This is CX"?
How does Michael Manfredo integrate human-centered design into his customer experience strategies?
What makes Michael's approach to customer experience unique compared to others in the industry?
Can you share an example of a successful project Michael Manfredo led at West Monroe?
How does Michael Manfredo's background in engineering influence his work in customer experience?
Ccxp Michael Manfredo
Ccxp Michael Manfredo, photo 1
Ccxp Michael Manfredo, photo 2
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Location

Greater Chicago Area