Sign In

Michael Tank

Product Operations | Customer Support | Community Engagement | Team Leader | Climatebase Fellow Cohort 6 | Let’s sequester carbon and reduce CX escalations by 30-50%

Michael Tank is a versatile professional excelling in customer support and success, product operations, brand and UX design, sustainability, climate tech, and non-profit programs. With a strong background in managing complex projects and analyzing customer feedback, Michael is skilled in customer onboarding, enablement, and engagement best practices, bringing over 5 years of freelancing experience in brand and UX design to various digital communication aspects. With a decade of sustainability experience, Michael has supported climate tech startups and mission-driven organizations in climate mitigation, climate adaptation, and non-profit programs.

Noteworthy highlights include being a key team member at Ridepanda, working on post-sales customer success operations and product development. Additionally, as a Senior CX Team Lead at Scoot, Michael saved $20k/month on fleet management and contributed to standardizing global customer experience SOPs. Michael's expertise also extends to communication design, strategy, and program coordination in diverse settings, such as arts, music, and permaculture, showcasing exceptional team leadership across industries like startups, non-profits, and public administration.

Highlights

Jul 29 · linkedin

I’m excited to share that I have accepted an invitation to the Fall 2024 cohort of the Climatebase Fellowship. Capping over a decade of climate-focused experience (which has ranged from campaign design to EV fleet operations to teaching permaculture), I’m looking forward to joining this community of climate professionals and scaling my impact in climate mitigation and adaptation.

In the last six months, I’ve also been leading and working with one of phyl terry’s Never Search Alone job search councils, networking in climate and seeking to pin down my candidate-market fit (which I knew was a lightning-bolt, breakthrough concept the minute I read about it).

I’ve had great advice on my listening tour about focusing on service enablement or product operations in SaaS, or trying for strategic energy management roles in the renewables industry.

I’m seeking a cross-functional program lead or product operations position in a mid-sized, mission-driven B2C company. My ideal industry would be in e-mobility, renewable energy, SaaS, or land-based sustainable development. And also, #everyjobisaclimatejob

Please feel free to reach out or tag me if you have any suggestions for folks to network with or where to seek my next position!

(Image from 350.org Pedalpalooza ride in Portland, 2023)

#renewables #operations #opentowork

Michael Tank
Add to my network

Location

Portland, Oregon, United States