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Mike Spignese

Vice President of Sales, Farlinium

Mike Spignese is the Vice President of Sales at Farlinium, an information technology and services company specializing in customer experience (CX) and analytics consulting. He has over 25 years of experience in solution selling, value selling, direct sales, executive management, and consulting. Throughout his career, he has successfully led business turnarounds by optimizing product marketing, sales strategies, and team management to achieve organizational goals.

Mike has conducted more than 200 corporate strategy consulting engagements and is skilled in identifying new market opportunities to drive revenue growth. His expertise spans various industries, including manufacturing, healthcare, retail, financial services, energy, and logistics. He is recognized for his achievements in sales management, strategic planning, client retention, CRM systems, and team building.

He holds a Bachelor's degree in Economics from the University of Massachusetts Amherst and has previously held leadership roles at companies like Qualtrics, Clarabridge, and Medallia.12

Highlights

Jul 14 · linkedin

Our CXpert Series Season 3 (formerly Master Classes) is focused on the Human Experience. The first 3 sessions - LIVE NOW - will highlight discovering insights in your call data and how to act on them, improving chatbots and making their interactions more human-like and empathetic, and how to create an agent-centered approach to quality management. #Cxpert #contactcenter #qualitymanagement

Jun 4 · linkedin

McKinsey piece underscoring why if you want to offer world class customer experience - Surveys Are Not Enough (#SANE). Companies have all the data they need - it is simply (Or not so simply) collecting their data, analyzing their data and then displaying that data in consumable and actionable insights that their value chain can take action on. Our clients are using CX and Operational data to predict churn and take proactive action. If you want to learn how Clarabridge is doing this at companies like Target, USAA and American Family Insurance DM me.

Related Questions

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Mike Spignese
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Location

Western Springs, Illinois, United States