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Milena Trendafilova

Operational Excellence Specialist at eShopWorld

Milena Trendafilova is a professional with a diverse background in customer service and operational excellence.

She holds a Master's degree in British and American Studies from Sofia University St. Kliment Ohridski, and a Bachelor's degree in Public Relations, Advertising, and Applied Communication from South-West University "Neofit Rilski".

Currently, Milena Trendafilova serves as an Operational Excellence Specialist at eShopWorld, where she leverages her expertise to streamline processes and enhance operational efficiency.

With a proven track record in customer service, she has also held roles such as Customer Service Team Lead, Customer Service Representative, and Contact Centre Agent at eShopWorld, showcasing her commitment to delivering exceptional customer experiences.

Prior to her current role, Milena gained valuable experience in quality assurance as a QA Specialist at bwin.party digital entertainment, handling customer service responsibilities in English.

Her professional journey includes roles at prestigious organizations like TELUS International Europe, VIVACOM, and HMSHost, where she honed her customer service skills and contributed to organizational success.

Milena Trendafilova's dedication to excellence and her ability to drive results make her a valuable asset in the areas of operational excellence and customer service.

Milena Trendafilova
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Location

Ireland