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Murilo Novelli

Onsite Support Coordinator na Schneider Electric - ITIL4 Strategist

Murilo Novelli is a seasoned professional with over 15 years of experience in IT Services Delivery, specializing in customer support and team leadership.

Throughout his career, Murilo has been involved in the implementation and transition of new services/contracts, team training, and deployment of new tools, always driving towards improved results, increased productivity, and cost reduction.

His educational background includes studies in Tecnólogo em Processamento de Dados, Processamento de Dados e Tecnologia de Processamento de Dados at FATEC Americana, Técnico em Informática, Tecnologia da Informação at Escola Estadual Prof. Clodoveu Barbosa, Integrated studies, and coursework at Universidade Estadual de Campinas.

Murilo has held various key positions in renowned organizations such as Onsite Coordinator at Schneider Electric, Service Delivery Manager at Fujitsu do Brasil, Mobility & Workplace Services Team Leader at IBM, Workplace Services Account Leader at IBM, ID Admin - Team Coordinator at IBM, Service Desk - Team Leader at IBM, Service Desk Agent at Sonda Procwork, and Help Desk Agent at Banco do Brasil.

Murilo Novelli
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Location

Campinas Area, Brazil