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Nick Giglia

Seeking my next opportunity in Customer Success/Service Delivery Leadership

Nick Giglia is a versatile professional with a strong background in Customer Success, Customer Support, and Service Delivery, leveraging technology and process excellence to address customer needs effectively.

With ITIL certification, Nick has excelled in merging business and technology to resolve issues and drive positive change, especially in tech, financial services, consulting, and manufacturing sectors.

As a seasoned leader, Nick has showcased remarkable skills in team-building, mentorship, and framework development, fostering collaboration across diverse teams and geographies for optimal outcomes.

An adept project and program manager, Nick has a proven track record of steering IT and Change Management initiatives to successful completions, meeting timelines, budgets, and exceeding customer expectations.

His specialties cover a wide range of areas including Service Delivery, Customer Success, Project/Program Management, Strategic Alliances, Solution Sales, and more, exhibiting his expertise and proficiency in various professional domains.

Nick Giglia pursued a BS in Business Administration, Management Information Systems, and Entrepreneurship at Questrom School of Business, Boston University, strengthening his academic foundation.

Throughout his career, he has held significant roles at reputable organizations such as BigID, Cloudaction, Tanium, Coty Inc., Marsh & McLennan Companies, and more, showcasing his diverse experience and adaptability.

With a strong blend of skills in technology, leadership, and project management, Nick Giglia continues to make impactful contributions in the realms of Customer Success, Service Delivery, and beyond.

Nick Giglia
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Location

New York City Metropolitan Area