Sign In

Richard Boehmcke

Creativity | Productivity | Focus

Richard Boehmcke is a Health and Wellness Coach and Customer Success Leader currently working as a Manager of Customer Success at SOCi, Inc. since March 2024.1 He has a diverse background in customer success, with experience in various high-growth startups.

Career Highlights

  • Manager, Customer Success at SOCi, Inc. (March 2024 - Present)

    • Leads a team of 7 customer success managers
    • Focuses on risk mitigation and product adoption
    • Advocates for AI integration to streamline tasks1
  • Director of Customer Success at PEX (November 2021 - October 2022)

    • Revamped employee bonus program
    • Achieved 300% increase in SaaS marketplace app installs
    • Led migration to Salesforce CRM1
  • Director, Customer Success at ClearVoice (August 2020 - October 2021)

    • Grew CSM team from 3 to 12 people
    • Increased customer retention from 90% to 98%
    • Built customer onboarding process from scratch1

Education and Certifications

  • Currently pursuing certification in Health and Well-Being Coaching from Duke University (2024-2025)1
  • Bachelor of Arts in Communication from Arizona State University (2001-2005)1
  • Various certifications in Customer Success Management from Pulse Academy by Gainsight1

Recent Developments

As of January 8, 2025, Richard posted about layoffs at SOCi, Inc., offering support to impacted colleagues.2 He is transitioning into Health and Well-Being Coaching, combining his customer success experience with wellness strategies.1

Highlights

May 28 · clearvoice.com
Learn ClearVoice Best Practices for Freelancers in This Webinar

Related Questions

What are Richard Boehmcke's main responsibilities at SOCi, Inc?
How did Richard Boehmcke transition from customer success to health and wellness coaching?
What specific strategies did Richard Boehmcke use to improve customer success at PEX?
How has Richard Boehmcke's experience at ClearVoice influenced his approach at SOCi, Inc?
What are some key achievements of Richard Boehmcke in his career?
Richard Boehmcke
Richard Boehmcke, photo 1
Richard Boehmcke, photo 2
Add to my network

Location

Weatogue, Connecticut, United States