Suggestions
Rigas Parathyras
Digital Products & Technology Leader | Management Consultant
Rigas Parathyras is a professional with extensive experience in IT digital architecture, focusing on digital customer experience, omnichannel solutions, and enterprise architecture.3 He currently holds the position of VP of Products and Managing Director of ZIRA Netherlands at ZIRA.34
Professional Background
Rigas has a strong background in:
- Solution Architecture
- Business Architecture
- Enterprise Architecture
His expertise is particularly centered on improving digital customer experiences and implementing omnichannel strategies.3
Current Role
As the VP of Products and MD of ZIRA Netherlands, Rigas likely plays a crucial role in:
- Overseeing product development and strategy
- Managing the Dutch branch of ZIRA
- Driving digital transformation initiatives
Entrepreneurial Ventures
In addition to his role at ZIRA, Rigas is also a co-founder of GonnaOrder, a platform that assists businesses in the hospitality sector in establishing their digital ordering presence.5
LinkedIn Profile
Rigas Parathyras's LinkedIn profile can be found at linkedin.com/in/rigasp.34 This custom URL reflects his first name and part of his last name, which is a common practice for creating professional LinkedIn URLs.12
Highlights
A real-world example of how #GenerativeAI in customer care can cause more harm than good. Enterprises, be careful when using Generative AI in your customer support!
I asked my bank a simple question via their mobile app support channel “How can I update a contact in the address book”
I received 3 different responses in the same thread from their support team. All of them are in proper English and would theoretically make sense but they are totally not valid for the interface they offer 😂
I am wondering if Generative AI is of real value here to provide random responses that look like real ones
What should CSPs do to remain competitive while keeping their upfront expenses manageable? 🤔 Though there are no magic solutions for maximizing profitability, the realm of product management delivers huge opportunities for growth 📈 Product management is at the heart of a CSP’s service offering and interacts with all other BSS functions. As such, it can easily make - or break - a telecoms organization’s bottom line. When done right, an effective product management solution can respond to crucial business challenges affecting profitability, including: 🛍️ The introduction of new products and services 🤝 The need to integrate the product catalog with other business aspects 💰 Expensive and inaccessible customization of products In a recent blog, my colleague Dragana Popović delves into even more product management challenges that impact profitability and explores how a strong BSS solution can help you overcome them. Read the blog now 👉
