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Rod Cherkas
CEO and Founder of HelloCCO
Rod Cherkas is a seasoned customer success and customer experience professional with extensive experience in leadership roles across various companies.1 He is currently the author of "The Chief Customer Officer Playbook," which is an Amazon Best Seller, and the founder of HelloCCO.5
Career Highlights
Rod has held several significant positions throughout his career:
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SVP Customer Success at Narvar (August 2017 - June 2018): He led the Customer Success organization, overseeing teams responsible for professional services, customer success management, technical support, and solution consulting.1
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Vice President, Customer Care at RingCentral (September 2010 - December 2012): Rod scaled the Customer Care organization for this cloud-based SaaS provider, growing the global team from 250 to 450+ employees.1
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Various roles at Intuit (1999 - 2010): He held multiple positions, including Group Manager for QuickBooks Customer Care and QuickBooks Payroll Service, where he contributed to significant revenue growth and customer retention improvements.1
Recent Accomplishments
Rod Cherkas has recently published two books:
- "The Chief Customer Officer Playbook" (Amazon Best Seller)5
- "REACH: A Framework for Driving Revenue Growth From Your Existing Customers" (released in April 2024)2
Current Focus
As the founder of HelloCCO, Rod Cherkas now works as a strategy consultant and advisor to Chief Customer Officers (CCOs) and post-sale leaders.5 He is also active as a speaker and author, focusing on topics related to customer success, revenue growth, and leadership in customer-centric roles.34
Rod frequently shares insights and organizes events related to customer success and customer marketing strategies.67 His LinkedIn profile (username: rodcherkas) serves as a platform for him to engage with professionals in the customer success field and promote his books and speaking engagements.8
Highlights
Are you ready to secure—and keep—your seat at the executive table?
Tune in on Wednesday, September 4th, as I join the incredible Gemma Cipriani-Espineira for an exclusive CS Angels "Pay it Forward" Webinar!
We'll be diving deep into the evolving role of Customer Success leaders and how you can drive meaningful change and growth—even in today’s challenging market conditions.
Here’s a hint at just some of the value we’ll cover:
🔹 Prioritizing What Matters Most: Discover the crucial strategies and relationships that will elevate your role and enable your team to thrive, even as the demands on CS leaders continue to grow.
🔹 Metrics That Drive Impact: Learn how to focus on the metrics that truly matter. In a world where retention is everything, I’ll share how you can avoid common pitfalls and make your data work for you—ensuring your contributions are seen, recognized, and valued.
🔹 Mastering the Art of Storytelling: I’ll walk you through how to craft compelling narratives that resonate at the executive level, helping you communicate the undeniable value your team brings to the table.
This isn’t just about surviving in the C-suite—it’s about thriving. I’ll be sharing actionable insights and proven frameworks from my 2023 best-seller, The Chief Customer Officer Playbook, that will help you not only secure your place at the executive table but also keep it, no matter what the market throws your way.
💡 Ready to elevate your game? Secure your spot now—your future self will thank you!
👉 Register at the link in the comment section!
#CustomerSuccess #ExpansionRevenue #ChiefCustomerOfficer #RevenueGrowth #REACHFramework #CSM
As part of my Expansion Revenue Roadshow this fall, I’m thrilled to announce that I’ll be delivering a keynote at the Chief Customer Officer Summit on September 3rd in San Francisco, where I’ll be diving deep into a topic that’s reshaping the future of Customer Success:
Driving Expansion from Your Existing Customers with the REACH Framework™.
As Customer Success leaders, you hold the keys to unlocking growth opportunities that have been right under your nose. During my session, I’ll show you how to empower your teams to systematically uncover and capitalize on these opportunities—without turning them into salespeople.
Here’s what you’ll walk away with:
🔑A roadmap to systematically identify and prioritize growth opportunities within your customer base. 🔑Best practices for developing an Account Expansion Plan that drives consistent revenue growth. 🔑Practical steps to implement the REACH Framework™ and transform your CS organization into a predictable, revenue-driving engine. 🔑I’ve seen the REACH Framework™ deliver impressive results, including a 23% increase in expansion bookings for one of my clients after just one quarter. Imagine what it could do for your team!
Don't miss this opportunity to learn how to turn your Customer Success team into a powerhouse that fuels your company’s top-line growth.
Join me at the CCO Summit on September 3rd in San Francisco—I’ll drop the link with more details in the comments below.
If you can’t make it to the CCO Summit, please comment below, and I will send you information about the many other events and webinars coming up on my Expansion Revenue Roadshow. If you or your team has CSQL targets or is expected to contribute to driving expansion growth, REACH offers you a fast, easy path to deliver results.
Success is within your REACH!
#CustomerSuccess #ExpansionRevenue #ChiefCustomerOfficer #REACHFramework #RevenueGrowth #CCOSummit
