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Roman Korsak

Chief Architect, Payment Solutions at Tieto

Professional Background

Roman Korsak is a highly accomplished professional with over 14 years of experience in the fields of IT, software product development, customer service, and the payment card business industry. His career is marked by a strong emphasis on fraud management and agile methodologies, making him a respected leader in these domains. Roman's extensive background at Tieto has given him a unique blend of skills and insights that help drive innovation and efficiency within organizations.

Throughout his career, Roman has held various leadership positions, including Chief Architect, Manager of Product Development, and Lead Expert for Fraud and Dispute Management solutions at Tieto. His leadership style combines technical mastery with an unwavering commitment to customer satisfaction, ensuring that both the team and stakeholders benefit from his expertise. Roman's journey within Tieto has been characterized by his diverse roles, from overseeing product development to managing customer support, showcasing his versatility and depth of knowledge in different aspects of the IT and product lifecycle.

Education and Achievements

Roman Korsak pursued a Master's degree in Management from Latvijas Universitate, where he honed his strategic thinking, leadership qualities, and management skills. His education has equipped him with the tools necessary to navigate the complexities of modern-day software development and customer service, reinforcing his ability to lead teams effectively.

Roman's career achievements are numerous and noteworthy. He has played a pivotal role in the development and implementation of fraud and dispute management solutions, making significant contributions to Tieto's ability to mitigate risks and enhance customer trust. By combining agile methodologies with his extensive IT knowledge, Roman has led teams in adopting best practices that not only streamline processes but also improve outcomes for clients.

With certifications as a Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO), as well as expertise in Large Scale Scrum (LeSS), Roman effectively fosters an agile environment that promotes collaboration and continuous improvement. His ability to inspire teams and cultivate a culture of innovation has made him a respected figure in the industry.

Achievements

  • Chief Architect at Tieto: In this role, Roman has been responsible for the architectural direction of key projects, ensuring alignment with business goals while leveraging technology to enhance product offerings.
  • Manager of Product Development at Tieto: Roman successfully led teams to develop cutting-edge software solutions, emphasizing adherence to agile methodologies which resulted in faster development cycles and higher-quality products.
  • Lead Expert for Fraud and Dispute Management Solutions: Roman's contributions in this area have been critical in enhancing fraud detection and dispute resolution processes, ensuring secure and efficient transactions for clients.
  • Head of Customer Support at Tieto: His leadership in customer support has not only improved response times but also elevated overall customer satisfaction through strategic enhancements in service delivery.
  • Case Management Team Leader at Tieto: Roman played a key role in optimizing case management processes, which streamlined workflows and elevated service levels.
  • Technical Consultant at IT Alise: Early in his career, he provided technical expertise, laying the foundation for his in-depth understanding of customer needs and technical solutions.

Overall, Roman Korsak is a notable figure in the IT and software development fields, recognized for his strong leadership, technical acumen, and commitment to fostering an agile working environment. His wealth of experience, combined with a proactive approach, positions him as a key player in shaping future innovations in the payment card business and fraud management sectors.

Related Questions

How did Roman Korsak develop his expertise in software product development and agile methodologies?
What are some innovative projects that Roman Korsak has led during his time at Tieto?
How has Roman Korsak incorporated customer feedback into the design of fraud management solutions?
What challenges has Roman Korsak faced in the payment card business industry, and how has he overcome them?
In what ways does Roman Korsak foster an agile working environment within his teams?
Roman Korsak
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Location

Latvia