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Rumit Patel (PMP®)

Quality Assurance Engineer ||| @ Amazon

A seasoned QAE/SDET with more than 15 years of experience in the software testing for consumer electronics, mobile apps, cloud and android services. Solid experience in leading QA efforts from ground up for a stealth product to its launch and beyond. Expert in defining QA strategy, writing test plan, test execution, manual and automated testing and setting up continuous development/integration (CI/CD) pipelines.

Skills

• Academic coursework: System Testing and Design, Project Management, Machine Learning, Generative AI, Large Language Models (LLMs), Prompt Engineering. • Certification: Project Management Professional (PMP). • Domains: Consumer Robots, Smart Voice Assistants, Website and Mobile Apps for Banks. • Technology: Python, PyTest, Java, AWS, Android, FireOS, Appium, Selenium, uiautomator, ROS (Robotic Operating System). • Tools: JIRA, Confluence, Test rail, Git.

Highlights

Jun 18 · linkedin

Air India Limited

I hope your team takes this feedback and make a change.

Not sure what was the reason for your team to put this requirement, but to create a Flying Returns (FR) account, you need an email and phone number BOTH which is not used for another FR account. However, this requirement is unfair for child/minors because most of the times they won't have their own email and/or phone number, specifically until they are teenagers.

When I contacted customer support, they asked to use another family member's phone number and email to create a child's FR account. WHY SHOULD I DO THAT? What if that family member travels in future? What should a customer do if they have more than one children? Even Aadhaar card system allows to reuse a family member's phone number (even for adults).

You can't expect a child/minor to always have their own phone number and/or email.

So, while you fix this problem in your Flying Returns program requirement, a customer like me is loosing points on their child's flight. I hope you take this feedback and fix the problem. A few suggestions for your product manager.

  • Create the child's FR account WITHOUT phone number.
  • Use one of the family member's phone number to create the child's FR account.
  • Use one of the family member's FR account on the child's ticket.
  • Add child's ticket points as a bonus to one of the family member's FR.
Mar 30 · linkedin

https://lnkd.in/grJp378g

#microcontroller #modbus #embedded #rtu Credit: Shaunak Vyas

Related Questions

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Rumit Patel (PMP®)
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Location

San Jose, California, United States