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Sarah Langslow
Enabling women in senior leadership roles to realise their full potential as high-impact leaders and effective influencers through 1:1 coaching - Leadership development - Speaking - Executive Coaching
Sarah Langslow is an Executive Leadership Coach and Leadership Development specialist with certification from the International Coaching Federation as a Professional Certified Coach.
With a background in finance and management consulting, Sarah Langslow transitioned to coaching after reaching senior leadership positions and completing an MBA from the Judge Business School at the University of Cambridge.
She specializes in helping women in senior leadership roles bridge the gap between managing and truly leading, empowering them to unlock their full potential and achieve exceptional results.
Sarah Langslow has a strong commitment to fostering diverse leadership and empowering women to bring their voices powerfully into the conversation.
Her coaching approach focuses on building presence, enhancing communication, and driving significant positive change in leadership mindset and performance.
Having worked with numerous clients in various organizational settings, both large and small, Sarah Langslow brings a unique blend of professional expertise and personal experience to her coaching practice.
She prioritizes creating a supportive and empowering environment for her clients, serving as a dedicated partner and advocate in helping them overcome self-doubt, maximize their abilities, and achieve outstanding success in their leadership roles.
Highlights
Another week, another excruciating example of poor communication.
Delta Airlines pilot Laura Haynor was giving evidence in the Minnesota State Senate on sick and safe time in the state.
In her introduction she uses the word pilot (or pilots) no fewer than four times: “Thank you for the opportunity to testify on behalf of the Airline Pilots Association International - the largest pilot union in the world with more than 2400 pilots in Minnesota” “My name is Laura Haynor and I’m a…pilot for Delta Airlines.”
Sen. Gene Dornick’s opening question: “Can you tell me what a typical work week looks like for you as a stewardess?”
🤦🏼♀️🙄
There aren’t enough facepalm or eye roll emojis in the world to cover this one.
Quite aside from the casual, everyday sexism, and use of an outdated gendered title, he simply was not listening properly. Arguably at all.
Was he thinking more about his first question than what she was saying? Was he listening through his own biased assumption that a female would be a member of cabin crew rather than a pilot?
Whatever the reason, it is a great example of a micro-interaction that disrespected the other person and was quite frankly insulting.
Someone at the side corrects him, before Laura herself corrects him, twice.
He then says: “I’m sorry, I apologise”
Followed by waving his hand away in a slightly dismissive fashion (at least to me) while glancing away.
“I don’t know why I said that, I’m sorry” while also speaking over her as she tried to continue.
It felt like he was more interested in mitigating his own (understandable) discomfort, playing the error down and moving on, than actually apologising properly.
So yes, he apologised. And, I think he could have responded better. Because this small stuff matters.
Had he slowed down, looked directly at her and said something like: “I'm, so sorry. That was disrespectful of me to not listen to you properly, I apologise. Please continue.” That would have felt like a real apology.
It’s not only about listening well in the first place, but about how we react and respond when we get stuff wrong. Because inevitably, we will.
The full video is linked in the comments.
#leadership #smallstuffbigimpact #listening #dosweatthesmallstuff
Want to learn about the impact of your own micro-interactions? And how to have them supercharge (rather than undermine) your leadership? Do Sweat the Small Stuff - my upcoming book - is out on 9th July. Available for pre-order online now (link in the comments). And if you’re ready to get to work now? Let’s chat.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
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