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Scott Sachs

Contact/Call Center Consulting - Leveraging Over 20 Years Of Experience Leading Large Multi-Site Contact Centers

Scott Sachs is an experienced professional in the field of contact center operations and customer service consulting. He is currently the President of SJS Solutions, LLC, a position he has held since January 2014.1 With over 25 years of experience leading large multi-site contact centers, Sachs founded SJS Solutions as an independent consulting firm that provides effective solutions to organizations at critical points in their Customer Service Lifecycle.12

Key aspects of Scott Sachs's professional profile include:

Experience

  • President at SJS Solutions, LLC (2014-present)1
  • ICMI Certified Consultant (2014-present)1
  • Council Member at GLG (Gerson Lehrman Group) (2014-present)1
  • Senior Director, Contact Center Operations at Assurant Solutions (2008-2013)1
  • Vice President, Call Center Operations at Signal Holdings, LLC (1999-2008)1
  • Vice President, Customer Relations at Comcast Cellular Communications (1995-1999)1

Expertise

Sachs specializes in:

  • Leveraging technology tools for efficient operations
  • Motivating staff to connect with customers
  • Establishing meaningful metrics for effective business results
  • Contact center strategy assessments
  • Technology selection for contact centers12

Education

  • MBA in Finance/Marketing from Columbia University - Graduate School of Business1
  • BS in Operations Research from State University of New York at Albany1

Scott Sachs is known for his strategic approach to customer service, having implemented numerous technology projects and customer satisfaction programs throughout his career.1 His LinkedIn profile (username: sachsscott) showcases his extensive experience and achievements in the customer service and contact center industry.1

Highlights

May 13 · CMSWire
Scott Sachs - Profile - CMSWire
May 13 · CMSWire
Will AI Overcome IVR's Legacy Issues? - CMSWire
Will AI Overcome IVR's Legacy Issues? - CMSWire

Related Questions

What are some key achievements of Scott Sachs at SJS Solutions?
How has Scott Sachs' experience at Assurant Solutions influenced his approach at SJS Solutions?
What specific technologies has Scott Sachs implemented in his career?
How does Scott Sachs motivate his staff to personally connect with customers?
What are the main areas of focus for SJS Solutions under Scott Sachs' leadership?
Scott Sachs
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Location

Greater Philadelphia Area