Suggestions
Sergiu Frasineanu
Chief Operating Officer at BEQUANT - Digital Assets Exchange & Institutional Brokerage
Sergiu Frasineanu is the Chief Operating Officer at BEQUANT, a cryptocurrency exchange and prime brokerage based in London. Under his leadership, BEQUANT focuses on providing a reliable trading platform for various crypto asset classes, emphasizing compliance and regulatory standards in the cryptocurrency sector. The company aims to cater to market-makers, quantitative desks, and active traders by offering advanced technology solutions such as real-time clearing and order matching algorithms.12
Background and Education
Frasineanu holds a PhD in Artificial Intelligence from the University of Edinburgh and a Master's degree in AI from George Washington University. He has also completed executive education in AI at MIT, showcasing his expertise in the field.3 His professional background includes significant experience in both technology and finance, particularly within cryptocurrency markets.
Professional Role
At BEQUANT, Frasineanu plays a pivotal role in strengthening institutional liquidity and enhancing the firm's service offerings. His contributions are vital to establishing BEQUANT as a leader in compliance within the cryptocurrency space.14
Online Presence
Frasineanu is active on LinkedIn, where he shares insights related to innovation and developments in the cryptocurrency industry. He has over 500 connections on the platform, reflecting his extensive network within the sector.2
Highlights
Is there a customer service communication solution that offers group discussion capabilities for both customers and service providers, with the ability to add and remove participants and keep chats open indefinitely? (Most solutions out there I.e. #intercom #zendesk #freshdesk while great don’t support group chats)
Many clients expect Telegram Group Chat-like experience from companies that claim to offer white glove or just great customer service. You would say Slack can fit the bill, but it necessitates clients also using Slack within their organization.
Moreover, how do you cope with managing time to resolution, tracking and counting issues, closing percentage, and monitoring team efficiency; How do you handle these metrics effectively in an indefinite group chat ?
May be this is an idea for a startup ?
(p.s. At Bequant, we leverage a blend of solutions to deliver this level of service clients expect including integrators, but I bet it can be one Saas product ) #CustomerService #Communication #StartupIdea
Come say hi today at DAS to Bequant. Looking forward to see everyone!
