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Stephen Goldman

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Stephen Goldman is a strategic consultant known as a 'challenger' who excels in elevating customer interactions to be outstanding and tailored to organizational goals.

He specializes in areas such as customer contact strategy, omnichannel strategy, workforce management, developing contact center professionals, contact reduction, outsourcing, digitalization, robotization, and performance evaluation.

As a key figure in the field of customer contact, Stephen and his team at Coniche aim to advance the discipline within the Netherlands by supporting clients in enhancing their customer interactions, selecting the right professionals, providing training from operational to strategic levels, and offering cutting-edge research and insights.

Stephen's educational background includes a Master's Degree in General Management from Nyenrode Business Universiteit and a Bachelor's Degree in Technische Bedrijfskunde from Hogeschool van Utrecht.

With a rich professional history, Stephen has held various roles such as Partner at Coniche, Sales/Business Development Manager at Philipse Business School and School for Customer Management, Algemeen Manager at Coniche, and diverse managerial and consulting positions in organizations like XS4ALL Internet BV, Essent, Arvato Services, and Pink Roccade.

For consultation or collaboration opportunities, Stephen Goldman can be reached at 06-21528082 or [email protected].

Stephen Goldman
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Location

Houten, Utrecht, Netherlands