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Steve Blann

Delivering seamless CX that delights customers

Steve Blann is a seasoned professional known for helping organizations deliver innovative and seamless customer engagement solutions through a consultative and problem-solving approach.

His expertise spans various areas including AI Bots, Contact Centre, Customer Experience, Personalisation, and Digital Transformation, among others.

With a strong background in AI, SaaS, and sales, Steve excels in managing virtual teams, evangelizing Omni-Channel Automation, and driving solution sales.

He is skilled in new business development, having 'first in country' and 'first in vertical' experience, and is adept at working with Start-ups and Enterprises across industries like Insurance, Financial Services, Utilities, Telco, Media, and Retail.

Steve Blann's professional journey includes roles such as VP ttec digital EMEA at TTEC Digital, Senior Strategic Client Director at eGain Corporation, and Consultant at Constellation AI (Elerian), Route 101, among others.

He holds a BEd. and BA in Education and Science from Liverpool Hope University and is recognized for his technical competence, ability to develop business propositions at 'C' level, and excellence in sales and consultancy services.

Highlights

May 14 · linkedin

CCMA Ireland CX Event with TTEC Digital, Vodafone & Genesys

Great event today at @Vodafone Ireland in Leopardstown Ireland! Our first CCMA event in Ireland, complemented by a spectacular view. The panel delved into the transformative roles of automation, LLMs, and chatbots in customer experience, discussing how these technologies are shaping brand loyalty and performance while ensuring promises are kept to clients.   It was fantastic to discuss our partnership with @Genesys and our long standing relationship with @Vodafone Ireland. Thank you to @Michael McMahon and @Canice Lambe.

#CCMAIreland #DigitalTransformation #CustomerExperience #automation #chatbot

Pictured L-R Dorothy O'Byrne (CCMA Ireland), Michael McMahon (Vodafone), Rob Allman, (TTEC Digital) Canice Lambe (Genesys)

Feb 29 · linkedin

Wayne Kay is #hiring. Know anyone who might be interested?

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Steve Blann
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