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Tessa Malpocker
Administrative Professional
Professional Background
Tessa Wyzard Malpocker is a highly accomplished Administrative Assistant with a wealth of experience spanning various dynamic roles in the transportation, trucking, and ocean industry. Known for her strong administrative capabilities, Tessa's career trajectory has enabled her to develop a robust skill set that includes sales, media relations, contact centers, leadership, and marketing. She has honed her expertise in supporting teams and enhancing operational efficiency, making her a valuable asset in administrative roles.
Throughout her career, Tessa has worked with several reputable organizations, showcasing her versatility and adaptability in various positions. Her journey has taken her from being a negotiator and customer advocate at Blue Cross and Blue Shield of Illinois to her more recent endeavors at Performance Plus Global Logistics and the Reinsurance Group of America. In each role, Tessa has showcased her ability to communicate effectively, maximize team performance, and streamline processes to meet organizational goals.
Education and Achievements
Tessa's educational background sets a solid foundation for her career. She earned her Master of Business Administration (M.B.A.) in Business Administration, Management, and Operations from Benedictine University, achieving an impressive 4.0 GPA. This academic excellence is complemented by her Bachelor of Business Administration (B.B.A.) in General Business Administration and Management, also from Benedictine University, and an Associate of Arts (A.A.) in Business/Corporate Communications from Lincoln Land Community College.
Her academic training not only underscores her commitment to continuous learning but also equips her with the essential knowledge needed to excel in the business world. Tessa’s strategic approach and analytical skills developed during her graduate studies have significantly contributed to her effectiveness in fulfilling administrative roles.
Achievements
In her professional career, Tessa has held several significant positions that reflect her ability to embrace diverse challenges and deliver results. As a Claims Clerk at Reinsurance Group of America, Tessa was responsible for managing sensitive data and ensuring accurate claims processing, which demanded meticulous attention to detail and operational skill.
During her tenure as Administrative Assistant at Performance Plus Global Logistics, Tessa played a critical role in supporting logistics operations, handling communications, and collaborating with various teams to enhance overall service delivery. Her effectiveness in this role highlighted her capability in stakeholder communication and project coordination, further establishing her as an expert in administrative practices.
Earlier in her career, Tessa served at Blue Cross and Blue Shield of Illinois, where she excelled in multiple capacities including Senior Refund Adjudication Examiner and Blue Card Customer Advocate. In these roles, she negotiated benefits and managed customer relations, showcasing her knack for advocacy and conflict resolution, ensuring that clients received the services and attention they deserved.
As a former General Manager at Hess Services Inc., Tessa demonstrated her leadership qualities, overseeing operations, developing strategies for growth, and leading a team to success. Her ability to motivate and guide employees towards achieving company objectives speaks volumes about her natural leadership and management skills.
Tessa Wyzard Malpocker's professional background is not only marked by her extensive knowledge and proven skill set but also by her drive for excellence and passion for the fields in which she operates. Her educational achievements further enhance her qualifications, confirming her as a distinguished contributor to any organization she chooses to be a part of. With a solid reputation for being an efficient and effective administrative support professional, Tessa continues to make significant strides in the business community.
