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Tiago Kasa
Director of Growth Marketing at Automattic (WooCommerce) - Reforge, MIT, Stanford, and Growth Tribe - Speaker at GrowthHackers Conference 2021
Professional Background
Tiago Kasa is a seasoned Sr. Growth Manager with over 16 years of extensive experience in the dynamic realm of digital marketing. Throughout his career, Tiago has played a pivotal role in various esteemed e-commerce companies, specifically within the domains of paid media campaign management, customer relationship management (CRM), and enhancing the user experience through data-driven strategies and experimentation.
In the past eight years, Tiago has been integral to the success of major brands including Nike, where he managed cutting-edge paid media campaigns that drove brand awareness and customer engagement. Following this impactful role, he took on a significant position at Evino.com.br, recognized as one of Brazil's largest online wine retailers. Here, as a CRM Manager, he led initiatives that optimized customer retention by increasing customer repurchase rates and enhancing lifetime value (LTV).
Most recently, Tiago has been making waves in the e-commerce landscape as the Sr. Growth Manager at Shapermint.com, a brand that has earned accolades such as the #3 spot on America’s Fastest-Growing E-commerce Companies in 2021 by the Financial Times. In this capacity, Tiago orchestrhes the Growth Team with a focus on onsite analysis and activation, employing rigorous experimentation to meet company targets while continually refining the user experience, showcasing his dedication to achieving operational excellence and fostering sustainable growth.
Education and Achievements
Tiago's educational journey is no less impressive than his career trajectory. He has pursued a diverse array of studies, further honing his expertise in growth marketing, analytics, and business strategies. Noteworthy educational experiences include intensive programs at prestigious institutions such as MIT Sloan School of Management and Stanford University, equipping him with hands-on knowledge and advanced strategies necessary for today's competitive marketing landscape.
Educational Highlights Include:
- Growth Series, Marketing at Reforge: Developing frameworks for growth strategies and best practices across various industries.
- Pricing: Using Data to Improve Pricing Performance at MIT Sloan School of Management: Understanding the intricate dynamics of pricing strategy using analytics.
- Digital Marketing Analytics at MIT Sloan: Mastering the art of analyzing digital marketing data to inform decisions.
- Growth Hacking Crash Course at Growth Tribe Academy: Learning innovative growth hacking techniques that deliver impactful business results.
- Multiple studies at Stanford Continuing Studies, exploring big data, mobile strategy, branding, and startup development, which reflect his commitment to perpetual learning and professional development.
Additionally, Tiago completed a Master's program in Marketing from Escola Superior de Propaganda e Marketing and pursued studies in technology and digital media from Pontifícia Universidade Católica de São Paulo, establishing a well-rounded foundation in both theoretical knowledge and practical application in marketing and design.
Notable Achievements
Tiago's career has been punctuated by a multitude of achievements that highlight his capabilities as a growth strategist and leader. His expertise in the digital marketing arena has not only propelled the brands he has worked with to new heights but has also significantly contributed to the evolution of marketing practices across the industries in which he has engaged.
- Strategic Growth Leadership: Under Tiago's guidance, Shapermint.com has achieved remarkable growth, reflecting his adeptness in leveraging analytics and experimentation to activate user engagement strategies effectively.
- Enhanced Customer Experience: Through his leadership at Evino, Tiago successfully implemented CRM strategies that improved customer repurchase rates and lifetime value, emphasizing the importance of retaining existing customers and cultivating loyalty.
- Innovative Marketing Campaigns: His role at Nike included crafting and executing high-impact media campaigns that aligned with the brand's identity and objectives, showcasing his ability to tap into consumer behavior to drive sales.
Additionally, Tiago has significantly contributed to various teams across numerous organizations, fulfilling roles that highlight his multifaceted expertise in digital marketing and growth strategies. His past positions include Digital Marketing Coordinator at Hope Lingerie and Media Specialist at Nike, where each role enhanced his skills and prepared him for higher leadership responsibilities.
Concluding Thoughts
With a profound understanding of the digital marketing landscape and a consistent track record of driving growth through innovative strategies, Tiago Kasa stands out as a leader in the growth marketing discipline. His unique blend of experience in managing cross-functional teams and executing innovative marketing strategies makes him an invaluable asset in any organization. As he continues to shape the future of e-commerce and digital marketing, his insights and contributions will undoubtedly inspire both aspiring marketers and seasoned professionals alike.
Tiago is not only a growth manager but also a forward-thinking strategist dedicated to enhancing brand visibility, improving consumer experiences, and driving business success. His prowess in fostering collaborative environments and fostering innovation means that organizations under his guidance are well-positioned to scale effectively in the fast-evolving digital economy.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.