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Tom Mouhsian

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Tom Mouhsian is a Principal Analyst at Forrester, based in Singapore, serving digital business strategy and customer experience (CX) professionals across Asia Pacific.12 His work primarily focuses on driving measurable business growth and differentiation through customer-centric and digitally powered strategies.2

Key points about Tom Mouhsian:

  1. Expertise: He has deep sectoral expertise in financial services (retail banking, insurance, wealth management), aviation, telecommunications, and consulting services.12

  2. Role: Tom provides technical advice and training on designing and linking CX to meaningful business outcomes such as revenue growth, cost management, effective operations, sustainability, and customers' trust and loyalty.1

  3. Education: He holds a Bachelor's degree in International Business, Cum Laude, from Grand Valley State University.2

  4. Previous Experience:

    • Visiting Lecturer at Singapore Management University (2015-2017)2
    • Principal Advisor, Strategy, Financial Services at KPMG (2014-2016)2
    • Partner, Managing Director (CEE) at Senteo (2007-2013)2
    • Director, International Government Affairs at MWWPR (2006-2007)2
    • Associate Director at U.S. Chamber of Commerce and Association of American Chambers of Commerce in Latin America (2000-2006)2
  5. Languages: Tom is proficient in English, Georgian, Armenian, French, and Russian.2

Tom Mouhsian is known for his insights on customer experience, digital business strategy, and their impact on business growth and competitiveness in the Asia Pacific region.2

Highlights

Oct 22 · forrester.com
Tom Mouhsian | Forrester
Tom Mouhsian | Forrester
Oct 22 · forrester.com
Tom Mouhsian - Forrester
Tom Mouhsian - Forrester
Mar 1 · forrester.com
Search | Forrester
Apr 15 · biia.com
BIIA 2017 Biennial Conference Bangkok, Thailand October 18 to 20 ...

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Tom Mouhsian
Tom Mouhsian, photo 1
Tom Mouhsian, photo 2
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Location

Singapore