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Tom Mouhsian

Make Customers Your Top Priority

Tom Mouhsian is a Principal Analyst at Forrester, based in Singapore, serving digital business strategy and customer experience (CX) professionals across Asia Pacific.12 His work primarily focuses on driving measurable business growth and differentiation through customer-centric and digitally powered strategies.2

Key points about Tom Mouhsian:

  1. Expertise: He has deep sectoral expertise in financial services (retail banking, insurance, wealth management), aviation, telecommunications, and consulting services.12

  2. Role: Tom provides technical advice and training on designing and linking CX to meaningful business outcomes such as revenue growth, cost management, effective operations, sustainability, and customers' trust and loyalty.1

  3. Education: He holds a Bachelor's degree in International Business, Cum Laude, from Grand Valley State University.2

  4. Previous Experience:

    • Visiting Lecturer at Singapore Management University (2015-2017)2
    • Principal Advisor, Strategy, Financial Services at KPMG (2014-2016)2
    • Partner, Managing Director (CEE) at Senteo (2007-2013)2
    • Director, International Government Affairs at MWWPR (2006-2007)2
    • Associate Director at U.S. Chamber of Commerce and Association of American Chambers of Commerce in Latin America (2000-2006)2
  5. Languages: Tom is proficient in English, Georgian, Armenian, French, and Russian.2

Tom Mouhsian is known for his insights on customer experience, digital business strategy, and their impact on business growth and competitiveness in the Asia Pacific region.2

Highlights

Apr 17 · linkedin

How much value can you get from AI and how do you count that value?

My new case study entitled “DBS Bank’s Billion Dollar AI Banking Dream” details how the bank uses AI to generate $370m of value for its employees, customers, business units, and ultimately – shareholders.

Read my blog (https://lnkd.in/gPeMwxbg) that contains some of the key take aways and examples. That should take only 2 minutes :)

If you're not bored after the blog, then you can take another 10 minutes to read the full report (https://lnkd.in/gDN559mJ) that contains DBS Banks approach, the capabilities, and the fully unbundled value capture from a combination of: additional revenue, saved costs, and avoided risks; distributed among [stakeholders]: customers, employees, lines of business (LOBs) and shareholders.

As always, please feel free to share, forward, or comment!

#Forrester, #AI, #Banking, #digitalbanking, #DBS, #casestudy

Reggie Lau, Cheryl Tan, Farhad Jowharsha, Christophe Favre, Mazen Ballout, Ravdeep Hora, Aaron Tan Kok Luaan, Hansson Teh, Vanessa Yeo, Zhi-Ying Barry, Oliwia Berdak, Fred Giron, Dr. Maxie Schmidt, Sam Higgins, Alyson Clarke, Riccardo Pastò, Meng Liu, Leslie Joseph

Related Questions

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Tom Mouhsian
Tom Mouhsian, photo 1
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Location

Singapore