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Torrey Moss

Senior Product Manager and Strategist

Torrey Moss is a seasoned Senior Product Manager specializing in Analytics, Business Intelligence, and Data Services at Conversocial, a SaaS platform focused on social media customer service and messaging. With over 12 years of experience in both B2B and B2C sectors, Moss has worked with Fortune 500 companies, startups, and agencies, demonstrating a strong capability in product management and development.

Professional Experience

  • Conversocial (June 2016 - April 2020)
    • Led analytics and data strategy to enhance product differentiation.
    • Developed new analytics infrastructure that improved data science workflows by 25%.
    • Created analytics dashboards that achieved a Net Promoter Score of 66, indicating high customer satisfaction.
  • The Social Channel (September 2013 - March 2016)
    • Managed global strategy and technology direction for high-profile clients including Maria Sharapova and Novak Djokovic.
  • Big Fuel Communications LLC (March 2011 - April 2012)
    • Oversaw product ideation and go-to-market strategies for major brands like General Motors and Samsung.

Education

  • University of North Georgia: BA in Accounting and Finance (1999 - 2004).
  • Cooper Professional Education: Completed courses in Design Research Techniques and Design Thinking (2018).

Skills

Moss is recognized for his ability to:

  • Lead customer research initiatives.
  • Advocate for customer needs within product teams.
  • Transform concepts into successful products through effective stakeholder management.

His contributions have been pivotal in driving growth and innovation within the organizations he has served, particularly at Conversocial where he played a key role in enhancing product offerings through data-driven strategies .1

Highlights

UXPA Boston Conference 2018: Directory - Sched
UXPA Boston Conference 2018: Directory - Sched
Sep 15 · github.com
deuslexmachina/entities_orgs.csv at master - GitHub

Related Questions

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Torrey Moss
Torrey Moss, photo 1
Torrey Moss, photo 2
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Location

New York, New York