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Vanessa Piacente

Director of ACX Implementation at Ada Inc

Vanessa Piacente is a dedicated professional with a strong passion for enhancing client experience. Having held various roles in client support, sales, on-boarding, client success, relationship/account management, and operations, she possesses a comprehensive understanding of the client journey and its impact on overall success. With a background as a varsity track & field athlete, Vanessa brings resilience, determination, and a goal-driven mindset to her work, consistently striving for the success her clients aspire to achieve. Her adaptability and love for challenges have allowed her to excel in developing high-performing teams and functions within fast-growing organizations.

Highlights

Mar 25 · linkedin

Hey everyone - I’m hiring Strategic Account Managers (Strategic CSMs) to join my team at Lightspeed Commerce. I’m especially excited about this role because:

🏗 You'll have the unique opportunity to get in at the ground floor of a new team at Lightspeed 🤝 You’ll get to work with Lightspeed’s highest value retail merchants - you’ll ultimately be responsible for their success and see first hand how we help drive their businesses 💰 You’ll truly own Net Revenue Retention (retention and growth) for your book of business - if you’re in CS, you know how critical this experience is for the future of the field

We’re looking for Montreal or Toronto area based folks who have experience owning NRR across their book of business and have experience scaling process and relationships for strategic accounts.

Apply via the job posting in comments!

#hiring #customersuccess #strategicaccounts

Nov 16 · linkedin

Ready for my next challenge! 🚀

After a brief break after leaving Fable, I'm on the search for my next role. I'm targeting leadership roles (Director+) in early stage B2B SaaS, ideally with a focus on generative AI/automation, fintech, music tech, or fitness/health tech - but open to other opportunities. I'm ultimately looking for great leaders and products to work with!

A bit about me: ▶ I have 9 years of experience working at hyper growth startups, predominantly in B2B enterprise with mission critical products ▶I’ve hired and scaled global CX teams from 0-30 while managing retention targets and owning strategic customer level relationships ▶I know what it takes to set a scalable foundation when working with enterprise customers - especially when it comes to implementing new business categories ▶I've been both an IC and leader which has allowed me to be comfortable in both hands-on execution and strategic planning ▶People-first leadership approach with a knack for building high-performing, target-exceeding teams - all while trying to have some fun along the way

🌎 I'm currently in Toronto but open to remote/hybrid roles and potential relocation. DM me if you see a fit - resume ready to share!

#openfornewopportunities #opentowork #customersucess #leadershiproles

Vanessa Piacente
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Location

Toronto, Ontario, Canada