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Vanessa Piacente

Director of ACX Implementation at Ada Inc

Vanessa Piacente is a dedicated professional with a wealth of experience across various client-facing roles, bringing a unique perspective on enhancing client success.

With a background as a varsity track & field athlete, Vanessa embodies resilience, drive, and a goal-oriented approach in all her endeavors.

She holds a Bachelor of Commerce degree with a minor in Finance from the University of Guelph, and a Bachelor of Arts in International Business from High Point University, where she was recognized as a Miller Scholar-Athlete.

Vanessa has held key roles in prominent organizations, including Director of ACX Implementation at Ada Inc, with prior positions at League Inc, Sprout, 500 Startups, Wealthsimple, and more, showcasing her proficiency in client onboarding, account management, client success, and operations.

Her versatile skill set extends to marketing, research, trading, and administration, reflecting her adaptability and ability to excel in diverse environments.

Throughout her career, Vanessa has demonstrated a passion for building high-performing teams and functions, contributing to the growth and success of hyper-growth companies.

She thrives on challenges, whether familiar or novel, leveraging her experience and innovative mindset to drive positive outcomes for her clients and teams.

Highlights

Mar 25 · linkedin

Hey everyone - I’m hiring Strategic Account Managers (Strategic CSMs) to join my team at Lightspeed Commerce. I’m especially excited about this role because:

🏗 You'll have the unique opportunity to get in at the ground floor of a new team at Lightspeed 🤝 You’ll get to work with Lightspeed’s highest value retail merchants - you’ll ultimately be responsible for their success and see first hand how we help drive their businesses 💰 You’ll truly own Net Revenue Retention (retention and growth) for your book of business - if you’re in CS, you know how critical this experience is for the future of the field

We’re looking for Montreal or Toronto area based folks who have experience owning NRR across their book of business and have experience scaling process and relationships for strategic accounts.

Apply via the job posting in comments!

#hiring #customersuccess #strategicaccounts

Nov 16 · linkedin

Ready for my next challenge! 🚀

After a brief break after leaving Fable, I'm on the search for my next role. I'm targeting leadership roles (Director+) in early stage B2B SaaS, ideally with a focus on generative AI/automation, fintech, music tech, or fitness/health tech - but open to other opportunities. I'm ultimately looking for great leaders and products to work with!

A bit about me: ▶ I have 9 years of experience working at hyper growth startups, predominantly in B2B enterprise with mission critical products ▶I’ve hired and scaled global CX teams from 0-30 while managing retention targets and owning strategic customer level relationships ▶I know what it takes to set a scalable foundation when working with enterprise customers - especially when it comes to implementing new business categories ▶I've been both an IC and leader which has allowed me to be comfortable in both hands-on execution and strategic planning ▶People-first leadership approach with a knack for building high-performing, target-exceeding teams - all while trying to have some fun along the way

🌎 I'm currently in Toronto but open to remote/hybrid roles and potential relocation. DM me if you see a fit - resume ready to share!

#openfornewopportunities #opentowork #customersucess #leadershiproles

Vanessa Piacente
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Location

Toronto, Ontario, Canada