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William Grangeiro

Canais Digitais - Omnichannel - Liderança de Produtos - Gestão de Projetos - Scrum - Ágil - Processos - Product Owner

William is an experienced professional with a diverse background in digital channels, customer experience, process improvement, and advertising.

He holds a degree in Bacharelado em Publicidade e Propaganda, with a focus on Public Relations and Applied Communication from USCS - Universidade Municipal de São Caetano do Sul.

Currently, William serves as a Senior Digital Channels and Omnichannel Analyst at Vivo, a telecommunications company in Brazil.

Prior to his current role, he worked as a Sr. Project and Process Analyst in CX Management Performance at Mutant, focusing on enhancing customer experience.

William has also held positions such as Pl. Analyst of Continuous Improvement Process at Neon, Sr. Analyst of Customer Success/Relationship at Avante.com.vc, Sr. Analyst in Strategy and Customer Experience at Cabify, and Jr. Analyst of Customer Experience at Cabify.

His expertise extends to autonomous consulting in customer experience and roles in advertising, including copywriting and advertising planning at Freela Digital, and photography and image editing at Fotografía Profesional.

Driven by the motto 'In a world full of 9's, be a 10!', William exemplifies dedication and commitment to delivering exceptional results in various professional domains.

William Grangeiro
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Location

São Paulo, São Paulo, Brazil