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Yael Adar

Enterprise Support Manager at Amazon Web Services (AWS)

Professional Background

Yael Adar is a highly skilled customer success and technical support manager, distinguished for leveraging her expertise to elevate organizations through strategic planning and execution. With a keen focus on fostering best-of-breed customer advocacy structures, Yael has consistently driven value and efficiency in every role she has assumed throughout her rewarding career.

Having excelled in both B2B and B2C environments, Yael’s experience spans enterprise and startup sectors alike, particularly in global SaaS companies. Her unique ability to observe processes swiftly allows her to identify areas for change, leading to operational enhancements that are both actionable and measurable.

In her tenure, Yael has successfully led numerous operational projects, managing organizational change with a focus on reporting and deriving actionable insights along the way. Her broad business perspective, coupled with cultural sensitivity, has enabled her to facilitate remarkable cross-organizational collaboration, further enhancing the impact of her work.

a### Education and Achievements

Yael’s academic journey includes a Bachelor of Arts degree in Geography and Israeli History from the esteemed Tel Aviv University. Recognizing the increasing influence of technology in business operations, she complemented her education with studies in Computer Science at ORT Colleges, equipping her with the technical skills required to thrive in today’s digital-centric world.

Moreover, Yael holds prestigious certifications in ITIL v3, Project Management, and Processes & Management Excellence. These certifications underpin her commitment to professional development and her dedication to implementing best practices in organizational efficiency and service delivery.

Career Highlights

Throughout her career, Yael has held significant positions in reputable organizations:

  • Enterprise Support Manager at Amazon Web Services (AWS): In this role, she has been at the forefront of enhancing customer experiences while ensuring the infrastructure and services are optimally utilized. Her ability to manage customer support at such a large scale exemplifies her proficiency in technical support.

  • Cloud Projects Director at Ex Libris: Yael spearheaded numerous cloud-related projects while focusing on customer satisfaction and service reliability, contributing to the organization’s image as a leader in cloud solutions.

  • Head of Customer Success at Perimeter 81: Overseeing the customer success department, Yael implemented strategies that increased customer retention rates and overall satisfaction, showcasing her capacity to drive positive change effectively.

  • Customer Service Operations and Delivery Manager at Hewlett Packard Enterprise: Yael’s work here included transformation initiatives that enhanced service operations, ensuring seamless delivery of customer service.

  • IT Service, Training and Quality Assurance Manager at HP: In this role, she focused on service quality, creating training programs that enhanced staff capabilities in providing excellent customer service.

  • NOC and Customer Support Manager at Deltathree: Yael successfully managed network operations and customer support, ensuring that the organization's services were reliable and customer-centric.

  • IT Helpdesk Manager at Comverse Technology, Inc.: In her early career, she managed the help desk operations, which laid the groundwork for her extensive experience in technical support.

  • Network Engineer at 012 Golden Lines: This role allowed her to harness her technical skills and contribute to effective network management solutions.

  • IT Technician at NICE Ltd: Here, she provided technical support and solutions, displaying her problem-solving capabilities and technical acumen.

  • IT System Administrator at Global International Freight Forwarding: Managed IT resources crucial to the forwarding functions of the company, ensuring operational continuity.

  • Computer Operator Shift Leader at Mamram: Yael’s earlier responsibilities revolved around overseeing operations and managing teams in a tech-driven environment, which strengthened her leadership skills.

Yael Adar's experience is as impressive as it is diverse, having successfully orchestrated myriad operational projects and led substantial change initiatives throughout her professional journey, demonstrating a potent blend of technical expertise and customer focus.

Passion and Values

What sets Yael apart is not just her expansive skills and achievements, but also her passion for data. Her love for data drives her to utilize every available tool effectively to enhance organizational processes and workflows, thus ensuring that both internal teams and external partners achieve their goals seamlessly. This results-oriented mindset, combined with her collaborative approach, positions her as a transformative leader in every organization she has been part of.

Contact Yael

For professional inquiries or opportunities to collaborate, Yael can be reached at [email protected]. Whether you're looking to enhance your customer success strategies, implement operational efficiencies, or explore new avenues in technical support, Yael Adar’s expertise can be an instrumental resource in your journey.

Yael remains committed to driving excellence within customer advocacy initiatives, consistently aiming to leave a positive impact on every organization she partners with.

Related Questions

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Yael Adar
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Location

Israel