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You Mon Tsang
CEO, ChurnZero: your partner and platform for Customer Success
You Mon Tsang is a serial entrepreneur and the founder and CEO of ChurnZero, a real-time Customer Success platform that helps subscription businesses fight customer churn.12 He has founded four software companies, including ChurnZero, Biz360, Engine140, and Milktruck, all of which have had successful exits.13
Before founding ChurnZero in April 2015, Tsang held several notable positions:
- CMO of Vocus (now Cision) and CEO of its marketing automation business unit, OutMarket13
- Founder and CEO of Engine140, which was acquired by Vocus3
- Founder, CEO, and Chairman of Biz360, acquired by Attensity3
Tsang has a strong background in software innovation and company leadership. He holds a BA in Urban Studies from Yale University and an MBA from the University of California, Berkeley - Walter A. Haas School of Business.3
In 2021, Tsang was named an Entrepreneur Of The Year® 2021 Mid-Atlantic Award finalist by Ernst & Young LLP (EY US), recognizing his entrepreneurial leadership and innovation.1
ChurnZero, under Tsang's leadership, focuses on helping subscription businesses understand customer product usage, assess customer health, and personalize the customer experience to reduce churn.1 The company is headquartered in Washington, D.C. and is backed by investment firms such as JMI Equity, Baird Capital, Grotech Ventures, and Middleland Capital.1
Highlights
The speed and “wow” factor of AI are impressive. Yet, AI's true value in SaaS comes from its thoughtful application to existing workflows to solve ambitious challenges.
This takes more than technological expertise alone. It requires a deep understanding of your customers and their needs.
I appreciate the A.I. Awards team for recognizing the importance of an impactful, customer-centric approach to applying AI, and I’m excited to see ChurnZero’s Customer Success AI™ on the shortlist!
🥂 Reflecting on ChurnZero’s 2023 and Looking Towards 2024
With 2024 upon us, I want to thank my incredible colleagues, valued customers, and amazing partners at ChurnZero. Your unwavering support and commitment have been instrumental in our journey to becoming the customer success industry’s platform and partner of choice.
It was a tough macro year for B2B companies, but we managed milestones like first-to-market product innovations, numerous awards, industry analyst accolades, and new partnerships across the #customersuccess landscape. The work we have done has garnered us the highest rated CS platform among the pundits and the people!
Your efforts and trust in us have enabled these successes, and I expect an even more impactful 2024.
