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Brittany Soinski

Onboarding Lead at Loom

Brittany Soinski is currently the Manager of Customer Success Programs at Loom, having initially joined the company as an Onboarding Lead.1 She has extensive experience in customer success and enablement roles across various tech companies:

  1. At Wrike, she started as a Customer Success Manager and later transitioned to an Enablement Manager role.1
  2. She then worked as a Senior Customer Success Architect at MURAL, a digital whiteboard company.1
  3. At Loom, she has been instrumental in revamping several key processes, including:
    • Customer onboarding program
    • Technical implementation process
    • Customer-facing resource hub
    • Live webinar program
    • Sales-to-CS handoff process1

Brittany is known for her expertise in building customer success programs and onboarding processes. In her first year at Loom, she redesigned the onboarding program, created a weekly webinar series, and implemented Dock as a tool for asynchronous customer communication.1

Her approach to customer success emphasizes helping teams envision their future state and using facilitation techniques to guide customers towards their goals.1 Brittany's LinkedIn username is brittany-soinski-83a70056.2

Highlights

Sep 19 · tango.ai
Internal Enablement and Async Communication | Brittany Soinski ...
Jul 10 · dock.us
Building Success Programs: How Brittany Soinski overhauled ...
Building Success Programs: How Brittany Soinski overhauled ...
Jul 10 · youtube.com
How Brittany Soinski overhauled Loom's onboarding - YouTube
How Brittany Soinski overhauled Loom's onboarding - YouTube

Related Questions

What specific changes did Brittany implement in Loom's onboarding program?
How did Brittany's experience at Wrike influence her approach at Loom?
What challenges did Brittany face while redesigning Loom's onboarding practices?
How does Brittany's role at Loom differ from her previous roles at Wrike and MURAL?
What strategies did Brittany use to improve customer engagement at Loom?
Brittany Soinski
Brittany Soinski, photo 1
Brittany Soinski, photo 2
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Location

San Diego, California, United States