Sign In

Chris Turner

Senior VOC/Speech Analyst at Davies Consulting

Chris Turner is a professional with a diverse background applying quantitative and qualitative analytics to enhance Customer Experience (CX) and Voice of the Customer (VOC) programs, aiding businesses in understanding customer motivations.

With a Bachelor of Science (BSc) in Mathematics from Loughborough University, a Master of Arts (MA) in Forensic Linguistics from Aston University, and a Postgraduate Diploma in Economics from Loughborough University, Chris has a strong educational foundation.

Chris's expertise in quantitative data stems from extensive experience in industry benchmarking and CX/VOC, complemented by recent work with market-leading text analytics software, survey creation, and CX/VOC projects.

Formerly holding positions such as Senior VOC/Speech Analyst at Davies - Consulting Division, Head of People Insight & Experience at DAZN Group, Customer Insights Manager at DAZN Group, Customer Feedback Manager at Wolverhampton Homes, and Customer Listening Lead at Aviva, Chris has a varied professional background.

Having also served as a Business Consultant at Clarabridge, Business Insights Analyst at Acumen Solutions, Principal Consultant at Process Benchmarking Ltd, and EMEA Marketing Controls Analyst at J.P. Morgan, Chris's experience spans different industries and roles, enriching his understanding of CX/VOC programs.

Chris is currently leveraging insights gained from the CX/VOC domain to focus on Employee Experience (EX) and Voice of the Employee (VOE) initiatives, assisting businesses in comprehending employee motivations and improving overall employee satisfaction.

C
Add to my network

Location

Selby, England, United Kingdom