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Easton Taylor

Senior Vice President of Customer Success at Gainsight

Easton Taylor is a highly innovative and results-driven individual with extensive enterprise customer success experience, specializing in assisting Fortune 1000 companies in developing and improving their customer success organizations.

He holds a Bachelor of Science (B.S.) in Marketing from Virginia Tech's Pamplin College of Business, as well as a BA in Marketing & Finance from Virginia Tech.

Easton Taylor has a diverse professional background, having held various senior positions at reputable companies like Gainsight, Genesys, Angel, SAP, and Clear Channel Communications, where he demonstrated leadership and expertise in customer success, sales, client outcomes, and technical support roles.

His expertise includes working with a variety of cloud-based tools, hosted solutions, and on-premise models, making him adept at implementing and optimizing customer success strategies and solutions.

Throughout his career, Easton Taylor has focused on maturing customer success organizations, enhancing client relationships, and driving business growth through his strategic and hands-on approach.

With a proven track record in customer success management, sales, and business development, Easton Taylor's contributions have positively impacted the organizations he has served.

Highlights

Jun 5 · linkedin

CxO Summit EMEA is finally here and at the beautiful Oakley Court. I’m so grateful to have the opportunity to share strategies with the top Leaders in the world about digital customer success, product led growth, generative AI and so much more.

May 31 · linkedin

What an incredible journey it has been at Gainsight's Pulse 2023 customer success conference! 🎉 The event brought together industry leaders, experts, and practitioners to share insights and strategies for driving customer success. 🚀

As the conference has wrapped up, I'm thrilled to announce that all the amazing content and knowledge shared during Pulse 2023 can still be accessed! 📚 Whether you attended the event or missed out, you now have the opportunity to catch up on the valuable sessions, keynotes, and panel discussions that will empower you in your customer success journey. 💡

From innovative best practices to thought-provoking discussions, Pulse 2023 provided a treasure trove of information for customer success professionals. You can dive deep into topics such as customer retention, expansion strategies, building customer-centric cultures, and leveraging technology to enhance customer experiences. 📈

Don't miss out on this incredible opportunity to enhance your customer success expertise! Visit the Pulse 2023 website to access the recorded sessions (link to the session the fantastic Kendra McClanahan and I conducted below), download presentation materials, and gain insights from the brightest minds in the industry. 📺💡

A huge thank you to the Gainsight team for organizing such a phenomenal event and making the content available for all. Let's continue to drive customer success together and make a lasting impact in our organizations! 👏

#GainsightPulse2023 #CustomerSuccess #KnowledgeSharing #ProfessionalDevelopment

Easton Taylor
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Location

Charleston, South Carolina, United States