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Jeff Gurtman

COO of Coyle Hospitality Group; Travel Expert, and Travel Channel Host

Jeff Gurtman is the Managing Director & Chief Operating Officer at Coyle Hospitality Group, a position he has held since April 2012.2 He is a graduate of Cornell University's School of Hotel Administration and has extensive experience in the hospitality industry.12

Career Highlights

  • Current Role: Managing Director & COO at Coyle Hospitality Group (2012-present)2
  • Previous Positions:
    • Vice President - Strategy at Dana Communications
    • Director of Mystery Shopping at LRA by Deloitte
    • Host at Travel Channel
    • Director of Business Development at Coyle Hospitality Group
    • Analyst in Feasibility and Research at Host Hotels & Resorts

Education

  • BS in Hotel Administration from Cornell University (1997-2001)2
  • Studied Interior Design at The Corcoran College of Art + Design

Responsibilities

At Coyle Hospitality Group, Jeff is responsible for client satisfaction and maintaining the company's reputation for innovation and thought leadership in customer experience management and mystery shopping programs.1

Industry Expertise

Jeff has been involved in Customer Experience Management and Mystery Shopping since 2002, bringing over two decades of experience to his current role.1 His background includes designing and implementing quality assurance programs for leading brands worldwide.1

Highlights

Quality Assurance Team Members - Coyle Hospitality
Quality Assurance Team Members - Coyle Hospitality
Cookies - Coyle Hospitality
Feb 26 · Hospitality Net
Nobu Hospitality Selects Coyle Hospitality to Launch Quality ... - Hospitality Net
Nobu Hospitality Selects Coyle Hospitality to Launch Quality ... - Hospitality Net
Apr 25 · academic.oup.com
Travel‐Associated Illness in Older Adults (>60 y) - Oxford Academic
The ever-changing scene of hotel room amenities - The Washington Post
The ever-changing scene of hotel room amenities - The Washington Post

Related Questions

What are some of Jeff Gurtman's most notable achievements at Coyle Hospitality Group?
How did Jeff Gurtman transition from interior design to hospitality management?
What specific strategies did Jeff Gurtman implement at Dana Communications?
How has Jeff Gurtman's experience at the Travel Channel influenced his career?
What are the key challenges Jeff Gurtman has faced in his role at Coyle Hospitality Group?
Jeff Gurtman
Jeff Gurtman, photo 1
Jeff Gurtman, photo 2
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Location

New York, New York