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Jeff Gurtman

COO of Coyle Hospitality Group; Travel Expert, and Travel Channel Host

Jeff Gurtman is the Managing Director and Chief Operating Officer (COO) at Coyle Hospitality Group, a position he has held since April 2012. He is based in New York City and has a strong background in customer experience management and hospitality services.

Education and Early Career

Gurtman graduated from Cornell University's School of Hotel Administration with a Bachelor of Science degree in 2001. His career began at Coyle Hospitality Group, where he initially worked in customer experience management and mystery shopping starting in 2002. He later served as the Director of Business Development at Coyle before moving on to roles at LRA by Deloitte, where he focused on designing quality assurance programs for major brands worldwide.13

Professional Experience

  • Coyle Hospitality Group:
    • Managing Director & COO (April 2012 - Present)
    • Director of Business Development (Dec 2002 - Mar 2005)
  • LRA by Deloitte:
    • Director of Mystery Shopping (Aug 2006 - Oct 2010)
  • Dana Communications:
    • Vice President - Strategy (Sep 2010 - Apr 2012)
  • Travel Channel:
    • Host (2005 - 2006)
  • Host Hotels & Resorts:
    • Analyst, Feasibility and Research (Jun 2001 - Aug 2002)

Responsibilities

In his current role at Coyle Hospitality Group, Gurtman is responsible for client satisfaction and maintaining the company's reputation for innovation in hospitality services. His leadership focuses on enhancing the overall client experience through strategic initiatives and quality assurance programs.24

Gurtman's extensive experience in the hospitality sector, combined with his educational background, positions him as a key figure in driving Coyle's operational success and thought leadership within the industry.

Highlights

Feb 26 · Hospitality Net
Nobu Hospitality Selects Coyle Hospitality to Launch Quality ... - Hospitality Net
Nobu Hospitality Selects Coyle Hospitality to Launch Quality ... - Hospitality Net
The ever-changing scene of hotel room amenities - The Washington Post
The ever-changing scene of hotel room amenities - The Washington Post

Related Questions

What are Jeff Gurtman's key achievements at Coyle Hospitality Group?
How did Jeff Gurtman transition from mystery shopping to his current role?
What strategies has Jeff Gurtman implemented at Coyle Hospitality Group?
How does Jeff Gurtman's background in hotel administration influence his leadership style?
What are some notable projects Jeff Gurtman has led at Coyle Hospitality Group?
Jeff Gurtman
Jeff Gurtman, photo 1
Jeff Gurtman, photo 2
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Location

New York, New York