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Liam Young
Founder & CEO at Harper
Liam Young is a seasoned entrepreneur with a background in engineering, specifically a Master's in Engineering with Management from The University of Manchester.
After a brief stint as a Systems Engineer at Thales, Liam realized his true passion lay in entrepreneurship and founded Harper, a startup aimed at revolutionizing the online shopping experience.
Harper, under Liam's leadership, has grown to serve a large customer base, providing top-notch solutions for major retailers and achieving high praise with an outstanding Net Promoter Score of 88. The company is highly rated on Trustpilot.
Liam's drive to enhance customer experience and drive sales through innovative solutions has made Harper a success story in the retail industry. He is also known for his involvement with ICE List and the Mayor's International Business Programme.
Liam Young's expertise lies in startup leadership, customer experience optimization, and retail industry innovation. He is open to discussing how Harper can benefit retailers looking to enhance their online presence and boost sales.
Highlights
I had the best shopping experience of my life recently…
I was shopping for a suit for my wedding in September. It’s one of the biggest purchases you’ll make so I was excited to visit some of the iconic shops of Saville Row.
Sadly I was pretty dissapointed with the overall experience. The stores were quiet and many of the sales people didn’t seem to care, perhaps understandably.
And then I walked into Paul Smith on Albemarle Street to see if it would be any different. The first thing I noticed is it’s busier and there’s a buzz.
The second thing is that the salesperson is a bit older than your average sales associate, and he looks a lot like Paul Smith…
Paul Smith himself was in there just serving customers like it was nothing. He’s a hero of mine so I had to ask for his opinion. The wedding is in Barcelona so I was trying on a light linen suit. He said 100% linen will crease but they had a linen blend that travels better.
He nailed my measurements and got me to try it on. It was perfect. He said he could write a message on the lining if I wanted which of course I did. He happily signed it and then said I couldn’t return it now. Still not sure if he was joking or hustling.
I was blown away by the whole experience so I asked the store manager if it was for some kind of marketing activity. It turns out if you visit Paul Smith’s Albermarle Street on a Saturday from 3pm until closing, theres a good chance you’ll be served by the man himself. He’s a “Saturday boy” as he described himself.
I was genuinely inspired by him. He was humble, funny, and genuinely helpful. But the fact that he’s 77 and one of the UKs richest men and is still working Saturdays in store is incredible.
If you ever wondered how Paul Smith as a brand has thrived whilst so many others have struggled, I’m sure the passion, care and work he still puts into it every day has something to do with it.
A true industry legend.
#customerexperience #retail #founderstories
Are you an ambitious B2B salesperson with an interest in retail?
I'm looking for a Head of Sales to work alongside me in spearheading our growth efforts across the UK and US.
This is an ideal role for anyone looking to take the next step in their career and is excited about leading the sales efforts of a high-growth startup.
The ideal candidate is hungry and ambitious, has technology sales experience, is an excellent communicator and a natural relationship builder.
Please apply via the link below (and i'd appreciate any reposts to help spread the word!).
https://lnkd.in/eUtRYDcA
