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Marsha Collier

President at The Collier Company, Inc | Award Winning Author, Radio Host, Technology Expert

Marsha Collier is a highly acclaimed author renowned for her expertise in customer service, social media, and online customer service. With over 40 books to her credit, including the popular 'for Dummies' series focusing on eBay, Twitter, Facebook, and Social Media, she has established herself as a prominent figure in the field.

As a prolific writer, Marsha's books cater to a wide range of readers, from beginners to advanced users, with translations available in multiple languages globally. Her books have been well-received and continually rank as top sellers.

Beyond her literary contributions, Marsha collaborates with reputable brands such as Ogilvy, Huawei, and NASA, providing a mix of education, endorsement, and inspiration to engage broad audiences. She is a trusted opinion leader whose recommendations carry weight in the digital realm, influencing and guiding followers based on her wealth of knowledge.

Marsha's expertise extends into community building, where she excels in online customer service strategies, a segment often considered challenging by many businesses. By staying abreast of evolving trends in the social media landscape, she offers valuable insights and best practices to enhance online visibility and engage potential customers effectively.

Apart from her writing and brand collaborations, Marsha hosts a successful technology podcast since 2008 and has presented a television show on PBS titled 'Making Your Fortune Online,' which garnered significant acclaim. Additionally, she hosts 'tech Thursday' on KFI 640 AM, establishing herself as a prominent tech commentator.

Recognized by prestigious publications like Forbes, Wall Street Journal, and New York Times, Marsha's influence extends to mainstream media, having appeared on various TV and radio programs including Today Show, CNN, and NPR. She is a sought-after speaker on topics like content marketing, consumer technology, social media marketing, e-commerce, and customer experience.

Marsha Collier's educational background includes Media Training at CommCore Consulting and English Literature studies at the University of Miami. Over the years, she has been associated with esteemed organizations like WS Radio, buySAFE Inc., and GigaOM Pro, contributing her expertise to diverse roles and advisory positions.

Highlights

Jan 27 · twitter

⚠️ Amazon is CLOSING its physical Amazon Go and Amazon Fresh stores

The decision follows a review of its Amazon-branded grocery stores, noting that while there were “encouraging signals,” the company had not yet found a customer experience and economic model that could scale effectively. Some locations will be converted into Whole Foods Market stores. Customers will still be able to shop Amazon Fresh online in areas where delivery is available.

I'm going to miss the 🍕 pizza

⚠️ Amazon is CLOSING its physical Amazon Go and Amazon Fresh stores

The decision follows a review o
Jan 27 · twitter

Join us tonight for the customer service tweet chat at 6pm PT - 9pm ET. Our 17th year with another exciting edition of the #custserv chat. Looking forward to your comments on this week's topic.

👉 Topic: "How do you win—and keep—your customers' trust?”

Questions from me and @GregOrtbach

Join us tonight for the customer service tweet chat 
 at 6pm PT - 9pm ET. Our 17th year with another
Marsha Collier
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Location

Los Angeles Metropolitan Area